Frequently Asked Questions (FAQ)
Bahasa Indonesia
Saya mengalami pesan error “Paket Seluler dari Operator Ini Tidak Dapat Ditambahkan”
Biasanya terjadi karena perangkat terkunci operator. Cek di Pengaturan > Umum > Mengenai, pastikan tertulis “Tidak ada batasan SIM”. Jika tidak, hubungi operator Anda.
Bagaimana cara memeriksa apakah perangkat Android saya mendukung eSIM?
Android bervariasi, cek daftar perangkat kami. Untuk Samsung: Settings > Connections > SIM Manager, pastikan ada opsi Tambah eSIM. Untuk lainnya: dial #06# dan lihat apakah EID muncul.
Kapan Masa Aktif eSIM Dimulai?
Dimulai saat pertama kali tersambung ke jaringan di luar negeri, bukan saat instalasi.
Kapan Sebaiknya Menginstal eSIM?
Disarankan instalasi di Indonesia, misalnya di bandara, agar hanya tinggal aktifkan saat tiba.
Apakah eSIM bisa digunakan untuk tethering (Personal Hotspot)?
Ya, selama perangkat dan jaringan mendukung.
Internet eSIM saya terasa lambat, kenapa?
Periksa pengaturan APN, coba ubah jaringan sementara (misalnya 3G → 4G), atau pilih operator lain secara manual.
Saya sudah instalasi eSIM di Indonesia, tapi tidak ada internet saat tiba di negara tujuan. Apa yang harus saya lakukan?
Pastikan eSIM aktif sebagai jalur data, aktifkan roaming, reset Mode Pesawat, pilih jaringan secara manual, dan cek pengaturan APN.
English
I get the error “Cellular Plan from This Carrier Cannot Be Added”
This usually happens if your device is network-locked. Check under Settings > General > About to ensure it says “No SIM restrictions.” If not, contact your carrier.
How can I check if my Android device supports eSIM?
Android support varies. For Samsung: go to Settings > Connections > SIM Manager and look for “Add eSIM.” For others: dial #06# and check if an EID number appears.
When does the eSIM validity period start?
It starts the first time the eSIM connects to the supported network abroad — not when installed.
When should I install my eSIM?
We recommend installing your eSIM while still in Indonesia, for example at the airport, so you only need to activate it upon arrival.
Can I use eSIM for tethering (Personal Hotspot)?
Yes, as long as your device and network support the feature.
Why does my eSIM internet feel slow?
Check your APN settings, temporarily switch networks (e.g., 3G → 4G), or manually select another carrier.
I installed the eSIM in Indonesia, but there’s no internet when I arrive abroad. What should I do?
Ensure the eSIM is set as the main data line, activate roaming, toggle airplane mode on and off, manually select a carrier, and check your APN settings.